Terms of service
General Terms and Conditions of Sale
TERMS AND CONDITIONS
These Terms govern
the use of this Website and
any other Agreement or legal relationship with the Owner
in a binding manner. Capitalized terms are defined in the relevant section of this document.
The User is asked to read this document carefully.
This Website is a service provided by:
albaPluma s.r.l. - Via IV Novembre 1,
30025 - Teglio Veneto (VE)
Owner’s email address: ciao@albapluma.com
IMPORTANT INFORMATION
Please note that certain provisions of these Terms may apply only to certain categories of Users. In particular, some provisions may apply only to Consumers or only to Users who are not acting as Consumers. Such limitations are always explicitly mentioned in each relevant clause. If not mentioned, the clauses apply to all Users.
TERMS OF USE
Unless otherwise specified, the terms of use for this Website set forth in this section are generally applicable.
Any additional terms of use or access applicable in specific situations are expressly indicated in this document.
By using this Website, the User declares that they meet the following requirements:
There are no restrictions on Users based on whether they are Consumers or Professional Users;
REGISTRATION
To use the Service, the User may open an account by providing all required data and information in a complete and truthful manner.
It is also possible to use the Service without registering or creating an account. In that case, however, certain features may not be available.
Users are responsible for keeping their login credentials secure and maintaining their confidentiality. To this end, Users must choose a password that meets the highest security standards available on this Website.
By creating an account, the User agrees to be fully responsible for all activities carried out using their login credentials.
Users are required to notify the Owner immediately and unequivocally via the contact details provided in this document if they believe that their personal information, such as their User account, login credentials, or personal data, has been compromised, unlawfully disclosed, or stolen.
ACCOUNT CLOSURE
The User is free to close their account and cease using the Service at any time by following this procedure:
Contacting the Owner at the contact details provided in this document.
ACCOUNT SUSPENSION AND TERMINATION
The Owner reserves the right to suspend or terminate a User’s account at any time, at its sole discretion and without prior notice, if it deems the account inappropriate, offensive, or in violation of these Terms.
The suspension or termination of an account does not entitle the User to any compensation, refund, or indemnification.
The suspension or cancellation of an account for reasons attributable to the User does not exempt the User from paying any applicable fees or charges.
CONTENT ON THIS WEBSITE
Unless otherwise specified or clearly identifiable, all content available on this Website is owned by or provided by the Owner or its licensors.
The Owner takes the utmost care to ensure that the content available on this Website does not violate applicable laws or the rights of third parties. However, it is not always possible to achieve this result.
In such cases, without prejudice to any rights and claims that may be legally exercised, Users are requested to direct any related complaints to the contact information specified in this document.
RIGHTS TO THE CONTENT OF THIS WEBSITE
The Owner expressly retains and reserves all intellectual property rights to the aforementioned content. Users are not authorized to use the content in any manner other than that which is necessary or implied for the proper use of the Service. In particular, but without limitation, Users are prohibited from copying, downloading, sharing beyond the limits specified below, modifying, translate, process, publish, transmit, sell, sublicense, transform, transfer/assign to third parties, or create derivative works based on the content available on this Website, or to allow third parties to engage in such activities through their User account or device, even without their knowledge.
Where expressly indicated on this Website, the User is authorized to download, copy, and/or share certain content available on this Website exclusively for personal and non-commercial purposes, provided that the attribution of authorship is observed and any other relevant requirements specified by the Owner are met. The limitations and exclusions provided for by copyright law remain in full force and effect.
ACCESS TO EXTERNAL RESOURCES
Through this Website, Users may have access to resources provided by third parties. Users acknowledge and agree that the Owner has no control over such resources and is therefore not responsible for their content or availability.
The conditions applicable to resources provided by third parties, including those applicable to any granting of rights to content, are determined by those third parties and governed by their respective terms and conditions or, in their absence, by law.
PERMITTED USE
This Website and the Service may be used only for the purposes for which they are provided, in accordance with these Terms and applicable law.
It is the User’s sole responsibility to ensure that their use of this Website and/or the Service does not violate any laws, regulations, or the rights of third parties.
Therefore, the Owner reserves the right to take any appropriate measures to protect its legitimate interests, and in particular to deny the User access to this Website or the Service, terminate contracts, and report any objectionable activity carried out through this Website or the Service to the competent authorities—e.g., the judicial or administrative authorities—whenever the User engages in or is suspected of engaging in:
violations of laws, regulations, and/or the Terms;
infringements of third-party rights;
acts that may significantly prejudice the legitimate interests of the Owner;
offenses against the Owner or a third party.
TERMS AND CONDITIONS OF SALE
PROVISION OF PERSONAL DATA
To access or receive certain Products provided through this Website as part of the Service, Users may be required to provide their personal data as indicated on this Website.
PAID PRODUCTS
Some of the Products offered on this Website as part of the Service are subject to a fee.
The rates, duration, and conditions applicable to the sale of such Products are described below and in the respective sections of this Website.
PRODUCT DESCRIPTION
Prices, descriptions, and availability of the Products are specified in the respective sections of this Website and are subject to change without notice. Although the Products on this Website are presented with the greatest technical accuracy possible, the representation on this Website by any means (including, as applicable, graphic materials, images, colors, and sounds) is intended for reference purposes only and does not imply any guarantee regarding the characteristics of the purchased Product. The characteristics of the selected Product will be specified during the purchase process.
PURCHASE PROCESS
Every step, from selecting a product to submitting the order, is part of the purchase process.
The purchase process includes the following steps:
Users are asked to select the desired Product and review their purchase selection.
After reviewing the information displayed in the purchase selection, Users may place the order by submitting it.
ORDER SUBMISSION
Submitting the order entails the following:
The User’s submission of the order constitutes the conclusion of the contract and gives rise to the User’s obligation to pay the price, taxes, and any additional charges and expenses.
If the purchased Product requires action on the part of the User, such as the provision of personal information or data, specifications, or special requests, submitting the order also constitutes an obligation on the part of the User to cooperate accordingly.
Once the order is submitted, Users will receive an order confirmation.
All notifications regarding the purchase process described above will be sent to the email address provided by the User for this purpose.
PRICES AND DUTIES
During the purchase process and before submitting the order, Users are duly informed of the fees, taxes, and costs (including any shipping charges) that will be charged to them. However, if duties are applicable, the Owner cannot include them in the total cost, as these vary by country and are subject to constantly updated regulations and timelines. The Owner, therefore, shall not be held liable for any duties the User may be required to pay upon delivery of the product.
All prices are listed in Euros (€) or Dollars ($) depending on the region, and include VAT, unless otherwise specified. Shipping costs and any other charges will be listed separately at checkout.
- Payment Methods: We accept the following payment methods:
- Credit card (Visa, MasterCard, etc.)
- PayPal
- Other methods specified on the website.
Payment is required at the time of order. We will not proceed with shipping until payment is confirmed.
PROMOTIONS AND DISCOUNTS
The Owner may offer discounts or special promotions for the purchase of Products. Such promotions or discounts are always subject to the requirements and terms and conditions set forth in the relevant section of this Website. Promotions and offers are always granted at the sole discretion of the Owner. Repeated or periodic promotions or discounts do not constitute any claim or right that Users may enforce in the future.
Depending on the case, discounts and promotions are valid for a specific period of time or while supplies last. Unless otherwise specified, the time limits for promotions and discounts refer to the time zone of the Owner’s headquarters, as indicated in the contact information in this document.
PAYMENT METHODS
Details regarding accepted payment methods are highlighted during the checkout process. Some payment methods are subject to additional terms and conditions or incur extra fees. Detailed information is provided in the relevant section of this Website. All payments are handled independently by third-party services. Therefore, this Website does not collect payment-related data—such as credit card numbers—but receives a notification once the payment has been successfully processed. For further information on the processing of personal data and related rights, the User may refer to this Website’s privacy policy. In the event that a payment made using one of the available methods fails or is declined by the payment service provider, the Data Controller is not obligated to fulfill the order. In the event that the payment is not successful, the Data Controller reserves the right to request reimbursement from the User for any related expenses or damages.
AUTHORIZATION FOR FUTURE PAYMENTS VIA PAYPAL
If the User authorizes the PayPal feature that allows for future purchases, this Website will store an identification code linked to the User’s PayPal account. This will enable this Website to automatically process payments for future purchases or for periodic installments of a previous purchase.
This authorization may be revoked at any time by contacting the Owner or by changing your personal PayPal settings.
RETENTION OF TITLE
Until the Owner receives payment of the full purchase price, the User does not acquire ownership of the ordered Products.
DELIVERY
Deliveries are made to the address provided by the User and in accordance with the terms specified in the order summary. Upon delivery, Users are required to inspect the contents of the package and promptly report any discrepancies to the contact information provided in this document or as described on the delivery slip. Users may refuse to accept the package if it is visibly damaged.
Delivery is available to the countries or territories specified in the relevant section of this Website.
Delivery times are indicated on this Website or during the purchase process.
We ship to Italy and internationally. Estimated delivery times and related
costs will be indicated during the purchase process.
- Shipping times: Generally, orders are processed within 2–3 business days
for Italy (with the exception of Sardinia, where delivery may take
4–5 days) from payment confirmation. For international shipments, delivery takes approximately 10–15 days,
depending on the region.
These are the rates for international shipping:
0–100 euros: €10
101–200 euros: €8
201 euros and up: free
- Liability: Albapluma is not liable for delays caused by events beyond our control (e.g., customs, strikes).
FAILURE TO DELIVER
The Owner shall not be liable in any way for any delivery errors resulting from inaccuracies or omissions made by the User when completing the purchase order, nor for any damages or delays occurring after delivery to a courier selected by the User and not proposed or approved by the Owner.
USER RIGHTS
RIGHT OF WITHDRAWAL
Users can find information on the right of withdrawal in this section.
Customers have the right to withdraw from the contract within 14 days of receiving the product by notifying us via email at ciao@albapluma.com or by clicking the “CONFIRM CANCELLATION” button in the footer, in accordance with EU Directive 2023/2673 (Legislative Decree 209/2025), Article 54-bis.
To exercise the right of withdrawal: Send an email to ciao@albapluma.com with the subject line “Return Request,” specifying the reason for the return, the order number, and a phone number; or by clicking the “CONFIRM CANCELLATION” button in the footer, in accordance with EU Directive 2023/2673 (Legislative Decree 209/2025), Article 54-bis.
Repack the item(s) in the original packaging. Wait for instructions regarding pickup by the courier. Shipping costs for size exchanges are covered by Albapluma Srl within Italy. For international orders, the customer is responsible for shipping costs: €10.00. From the second exchange onwards, the cost for Italy is €10.00. Albapluma Srl reserves the right to verify the condition of returned items. The refund, which includes the cost of the product minus shipping and bank fees (€10.00 in Italy), will be issued within 30 days of receiving the merchandise. For international orders, the cost is €10.00 plus an additional €10.00 for shipping and bank fees.
LEGAL WARRANTY OF PRODUCT CONFORMITY UNDER EUROPEAN UNION LAW
Under European law, the seller guarantees the conformity of goods sold to Consumers for a minimum period of 2 years from delivery. If Users act as European Consumers, the legal warranty of conformity of the goods applies to the items available on this Website in accordance with the laws of the country in which they habitually reside. The national laws of that country may grant Users broader rights. Consumers who are not acting as European Consumers may be entitled to warranty rights under the laws of the country where they habitually reside.
LIMITATION OF LIABILITY AND INDEMNIFICATION
Unless otherwise specified or agreed upon with the Users, the Owner’s liability for damages arising from the performance of the Agreement shall be excluded, limited, and/or reduced to the maximum extent permitted by applicable law.
INDEMNIFICATION
The User agrees to indemnify and hold harmless the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, and employees to the fullest extent permitted by law from any claim or demand—including, without limitation, legal fees and expenses—brought by third parties arising out of or in connection with conduct in violation of these Terms, third-party rights, or the law, committed in connection with the use of the Service and attributable to the User, its affiliates, officers, agents, co-branders, partners, and employees, by reason of negligence.
The foregoing also applies to any claim made by third parties (including, by way of example only, the Owner’s customers) against the Owner in connection with the Digital Products provided by the User, such as, for example, claims regarding compliance.
LIMITATION OF LIABILITY FOR USER ACTIVITIES ON THIS WEBSITE
Unless otherwise specified and subject to applicable legal provisions, any claim for damages against the Data Controller (or any natural or legal person acting on its behalf) is excluded. The foregoing does not limit the Owner’s liability for death, injury to a person, or physical or mental harm, damages resulting from the breach of essential contractual obligations—such as those strictly necessary to achieve the purpose of the contract—and/or damages caused by willful misconduct or gross negligence, provided that the User’s use of this Website was appropriate and proper. Unless the damages were caused by willful misconduct or gross negligence or affect life and/or personal, physical, or mental integrity, the Owner is liable only to the extent of the damage typical for the type of contract and foreseeable at the time of its conclusion.
U.S. USERS
DISCLAIMER OF WARRANTY
The Owner provides this Website “as is” and “as available.” Use of the Service is at the User’s own risk. To the fullest extent permitted by law, the Owner expressly excludes all conditions, covenants, and warranties of any kind—whether express, implied, statutory, or otherwise—including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral or written, that the User has obtained from the Owner or through the Service shall create any warranties not expressly provided for in this document
Notwithstanding the foregoing, the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers, and employees do not warrant that the content is accurate, reliable, or correct; that the Service will be available, uninterrupted, or secure at any particular time or location; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the User’s own risk, and the User is solely responsible for any damage to the computer system or mobile device or for any loss of data resulting from such operation or from the User’s use of the Service.
The Owner does not guarantee, endorse, warrant, or assume responsibility for any product or service advertised or offered by third parties through the Service, nor for any website or service linked via hyperlink. Furthermore, the Owner does not participate in or in any way monitor any transactions between Users and third-party providers of products or services.
The Service may become inaccessible or may not function properly with the User’s browser, device, and/or operating system. The Provider shall not be held liable for any damages, whether perceived or actual, arising from the content, operation, or use of the Service.
Federal laws, certain state laws, and other jurisdictions do not allow the exclusion or limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement grants Users specific legal rights. Users may have additional rights that vary from state to state. The limitations and exclusions set forth in this Agreement apply to the extent permitted by law.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances shall the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers, and employees be liable for any indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, damages resulting from loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with the use of, or inability to use, the Service; and any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access to or use of the Service, the User’s account, or the information contained therein;
any error, omission, or inaccuracy in the content;
personal injury or property damage of any kind arising from the User’s access to or use of the Service;
any unauthorized access to the Owner’s security servers and/or to any personal information stored therein;
any interruption or cessation of transmissions to or from the Service;
any bugs, viruses, Trojans, or similar items that may be transmitted to or through the Service;
any errors or omissions in any content, or for any loss or damage incurred as a result of the use of any content published, emailed, transmitted, or otherwise made available through the Service; and/or
the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers, and employees be liable for any claim, proceeding, liability, obligation, damage, loss, or cost in an amount exceeding that paid by the User to the Owner during the preceding 12 months, or for the term of this Agreement between the Owner and the User, whichever is shorter.
This section on limitation of liability applies to the fullest extent permitted by law in the applicable jurisdiction, regardless of whether the alleged liability arises from contract, tort, negligence, strict liability, or any other legal theory, even if the User was advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. These Terms give you specific legal rights, and you may have other rights that vary from jurisdiction to jurisdiction. The disclaimers, exclusions, or limitations of liability set forth in these Terms do not apply to the extent prohibited by applicable law.
INDEMNIFICATION
The User agrees to defend, indemnify, and hold harmless the Owner and its subsidiaries, affiliates, officers, agents, co-branders, partners, suppliers, and employees from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses, including, without limitation, legal fees and costs arising from the User’s use of or access to the Service, including any data or content transmitted or received by the User;
the User’s breach of these Terms, including, but not limited to, any breach by the User of any representation or warranty set forth in these Terms;
the User’s violation of any third-party rights, including, but not limited to, any rights relating to privacy or intellectual property;
the User’s violation of any applicable law, rule, or regulation
any content posted from the User’s account, including, but not limited to, misleading, false, or inaccurate information, and including cases where access is gained by third parties using the User’s personal username and password or other security measures, if any;
the User’s willful misconduct; or the violation of any legal provision by the User or its affiliates, officers, agents, co-branders, partners, suppliers, and employees, to the extent permitted by applicable law
GENERAL PROVISIONS
NO IMPLIED WAIVER
The Data Controller’s failure to exercise any legal rights or claims arising from these Terms shall not constitute a waiver of such rights or claims. No waiver shall be deemed definitive with respect to a specific right or any other right.
SERVICE INTERRUPTION
To ensure the highest possible level of service, the Provider reserves the right to interrupt the Service for maintenance, system updates, or any other modifications, providing Users with appropriate notice.
To the extent permitted by law, the Owner reserves the right to suspend or completely terminate the Service. In the event of termination of the Service, the Owner will make every effort to ensure that Users can retrieve their personal data and information and will respect Users’ rights regarding continued use of the product and/or compensation, in accordance with legal provisions. Furthermore, the Service may be unavailable due to causes beyond the Data Controller’s reasonable control, such as force majeure (e.g., infrastructure malfunctions, blackouts, etc.).
RESALE OF THE SERVICE
Users are not authorized to reproduce, duplicate, copy, sell, resell, or exploit this Website or the Service, in whole or in part, without the prior written consent of the Owner, whether granted directly or through a legitimate resale program.
PRIVACY POLICY
Information regarding the processing of personal data is contained in this Website’s privacy policy.
INTELLECTUAL PROPERTY
Without prejudice to any more specific provisions contained in the Terms, intellectual and industrial property rights, such as copyrights, trademarks, patents, and designs relating to this Website, are exclusively owned by the Owner or its licensors and are protected under applicable laws and international treaties governing intellectual property. All trademarks—whether word or figurative—and any other distinctive signs, trade names, service marks, illustrations, images, or logos appearing in connection with this Website are and remain the exclusive property of the Owner or its licensors and are protected under applicable laws and international treaties governing intellectual property.
CHANGES TO THE TERMS
The Provider reserves the right to modify the Terms at any time. In such cases, the Provider will provide Users with appropriate notice of the changes.
The changes will take effect in the User’s relationship with the Provider only as of the time communicated to the User.
Continued use of the Service constitutes the User’s acceptance of the updated Terms. If the User does not wish to accept the changes, they must cease using the Service and may terminate the Agreement.
The previous version continues to govern the relationship until the User accepts the changes. That version may be requested from the Owner.
If required by law, the Owner will notify Users in advance of the effective date of the amended Terms.
ASSIGNMENT OF THE AGREEMENT
The Owner reserves the right to transfer, assign, dispose of, novate, or subcontract any or all of the rights and obligations under these Terms, taking into account the legitimate interests of the Users.
The provisions regarding amendments to these Terms apply.
The User is not authorized to assign or transfer their rights and obligations under these Terms without the written consent of the Owner.
CONTACT INFORMATION
All communications regarding the use of this Website must be sent to the contact details provided in this document.
SEVERABILITY CLAUSE
If any provision of these Terms is or becomes invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity or enforceability of the remaining provisions, which shall remain valid and enforceable.
U.S. USERS
Any provision that is invalid or unenforceable shall be interpreted and modified to the extent necessary to make it valid, enforceable, and consistent with its original intent.
These Terms constitute the entire agreement between the User and the Owner with respect to the subject matter herein and supersede all other communications, including any prior agreements, between the parties regarding the subject matter herein.
These Terms shall be enforced to the fullest extent permitted by law.
EUROPEAN USERS
If any provision of these Terms is or becomes void, invalid, or unenforceable, the parties shall endeavor to amicably identify a valid and enforceable provision to replace the void, invalid, or unenforceable provision.
In the event of failure to reach such an agreement, if permitted or provided for by applicable law, the void, invalid, or unenforceable provision shall be replaced by the applicable statutory provision.
Notwithstanding the foregoing, the nullity, invalidity, or ineffectiveness of a specific provision of these Terms shall not render the entire Agreement null and void, unless the null, invalid, or ineffective provisions within the Agreement are essential or of such importance that the parties would not have entered into the contract had they known that the provision would be invalid, or in cases where the remaining provisions would impose an excessive and unacceptable burden on one of the parties.
GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where the Data Controller is established, as indicated in the relevant section of this document, without regard to conflict of laws principles.
PREVALENCE OF NATIONAL LAW
However, notwithstanding the foregoing, if the law of the country where the User is located provides for a higher level of consumer protection, that higher level of protection shall prevail.
EXCEPTION FOR CONSUMERS IN SWITZERLAND
If the User acts as a Consumer in Switzerland, Swiss law shall apply.
EXCEPTION FOR CONSUMERS IN BRAZIL
If the User qualifies as a Brazilian Consumer and the product and/or service is marketed in Brazil, Brazilian law shall apply.
JURISDICTION
Exclusive jurisdiction over any dispute arising out of or in connection with the Terms lies with the court of the place where the Data Controller is established, as indicated in the relevant section of this document.
EXCEPTION FOR CONSUMERS IN EUROPE
The foregoing does not apply to Users acting as European Consumers or Consumers located in Switzerland, Norway, or Iceland.
EXCEPTION FOR CONSUMERS IN BRAZIL
The foregoing does not apply to Users in Brazil who qualify as Consumers.
DISPUTE RESOLUTION
AMICABLE SETTLEMENT OF DISPUTES
Users may report any disputes to the Data Controller, who will attempt to resolve them amicably.
Without prejudice to Users’ right to bring legal action, in the event of disputes regarding the use of this Website or the Service, Users are requested to contact the Owner at the contact details provided in this document.
The User may submit a complaint to the Owner’s email address provided in this document, including a brief description and, if applicable, details of the order, purchase, or account in question.
The Owner will process the request without undue delay and within 4 days of receipt.
CONSUMER DISPUTE RESOLUTION PLATFORM
The European Commission has launched an online platform for alternative dispute resolution that facilitates the out-of-court settlement of disputes relating to and arising from online sales and service contracts.
Therefore, any European consumer or consumer based in Norway, Iceland, or Liechtenstein may use this platform to resolve disputes arising from contracts concluded online.
DEFINITIONS AND LEGAL REFERENCES
THIS WEBSITE (OR THIS APPLICATION)
The structure that enables the provision of the Service.
AGREEMENT
Any legally binding or contractual relationship between the Owner and the User governed by the Terms.
COMMERCIAL USER
Any User who does not meet the definition of a Consumer.
DIGITAL PRODUCT
A Product consisting of:
content produced and provided in digital format; and/or
a service that enables the creation, transformation, storage, or access of data in digital format, or the sharing or any other interaction with data in digital format uploaded or created by the User and by any other User of this Website.
EUROPEAN (OR EUROPE)
Applies when the User, regardless of nationality, is located within the European Union.
CONTROLLER (OR WE)
Refers to the natural or legal person that provides this Website and/or offers the Service to Users.
PRODUCT
A good or service available through this Website, such as a physical good, digital files, software, booking services, etc., and any other type of product defined separately in this document, such as Digital Products.
SERVICE
The service offered through this Website as described in the Terms and on this Website.
TERMS
All conditions applicable to the use of this Website and/or the provision of the Service as described in this document as well as in any other document or agreement related thereto, in their most current versions.
USER (OR YOU)
Refers to any natural person using this Website.
CONSUMER
A Consumer is any User deemed as such under applicable law.
CONTACT US
For more information, please contact us at:
- Email: ciao@albapluma.com
- Phone: +39 393 1068865
- Address: Via IV Novembre, 1 Teglio Veneto (VE) 30025
Last updated: June 10, 2026